Servicing Travel Advisor III - Chase Travel (Remote-Atlanta, GA)

July 2, 2026

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Job description: You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem, with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and minimize costs in a timely manner, while ensuring a seamless customer experience. Job responsibilities: <ul style="list-style-type: disc"> <li style=" margin-bottom: 0in">Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short- and long-term fixes, serving as both a company and customer advocate, and applying root-cause resolution tactics.</li> <li style=" margin-bottom: 0in">Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions, with a high regard for accuracy.</li> <li style=" margin-bottom: 0in">Maintain knowledge of all client programs, products, and procedures, and support various online booking tools and multiple websites.</li> <li style=" margin-bottom: 0in">Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties, including issues with loyalty points, redemptions, program exceptions, and fee waivers.</li> <li style=" margin-bottom: 0in">Maintain high levels of call quality based on outlined criteria; maintain an appropriate level of confidentiality regarding information shared and observed. Keep your immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary, or provide suggestions for alternative courses of action.</li> <li style=" margin-bottom: 0in">Assist other Travel Advisors in real time with questions related to traveler policies and different booking applications; coach Advisors on best practices for servicing all customers; monitor and manage agent errors, escalations, and customer exceptions; and update tracking information in a database.</li> <li style=" margin-bottom: 0in">Provide a professional level of energy and enthusiasm, as well as strong working relationships, when partnering with internal and external customers and all departments to increase quality and customer service levels.</li> </ul> Required qualifications, capabilities, and skills: <ul style="list-style-type: disc"> <li style=" margin-bottom: 0in">High school diploma or equivalent.</li> <li style=" margin-bottom: 0in">Two or more years of experience in the travel industry, including intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms, including self-booking tools.</li> <li style=" margin-bottom: 0in">Demonstrated effective communication and interpersonal skills to manage internal and external customer issues.</li> <li style=" margin-bottom: 0in">Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook; ability to quickly learn technical concepts.</li> <li style=" margin-bottom: 0in">Excellent time management and multitasking ability, including advanced knowledge/proficiency using multiple screens in an online environment.</li> <li style=" margin-bottom: 0in">Ability to work independently, while also functioning as a team member.</li> </ul> Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at the time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire. Shift / Schedule information: Work schedules will vary. Candidates must be willing to work during our operating hours, which include evenings and weekends. Specific information will be provided by the recruiter. This position requires that you attend the training as scheduled. Training hours may not coincide with your regularly scheduled hours. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our <a href="" target="_blank" rel="nofollow" style="text-decoration: var(--aui-link-decoration);">FAQs</a> for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans <div> Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. </div> <div> </div> <div> Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience. </div>

About the Servicing Travel Advisor III - Chase Travel (Remote-Atlanta, GA) Opportunity

JPMorgan Chase & Co. is currently hiring for a Servicing Travel Advisor III - Chase Travel (Remote-Atlanta, GA) position based in Remote. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.

What the Role Involves

As a Servicing Travel Advisor III - Chase Travel (Remote-Atlanta, GA), you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help JPMorgan Chase & Co. achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.

Who JPMorgan Chase & Co. is Looking For

Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. JPMorgan Chase & Co. values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Servicing Travel Advisor III - Chase Travel (Remote-Atlanta, GA) capacity is beneficial, though a strong willingness to learn and grow is equally important.

This position sits within the Others space, so familiarity with the trends, tools, and standards common to that industry can be an advantage, though it is not always a strict requirement.

Compensation and Benefits

Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at JPMorgan Chase & Co. may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.

Why Join JPMorgan Chase & Co.?

Joining JPMorgan Chase & Co. as a Servicing Travel Advisor III - Chase Travel (Remote-Atlanta, GA) means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.

How to Apply

If you believe you're a strong fit for the Servicing Travel Advisor III - Chase Travel (Remote-Atlanta, GA) role at JPMorgan Chase & Co. in Remote, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-06-23T21:00:11.000Z and applications are being accepted through 2027-01-02T04:16:52.857Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.

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