<p><b>Why USAA?</b></p><p>At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.</p><p></p><p>Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.</p><p></p><p></p><p><b>The Opportunity</b></p><p></p><p>We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures.</p><p></p><p>This role is remote eligible in the northwest U.S. with maybe occasional business travel.</p><p></p><p><b>What you'll do:</b></p><ul><li><p>Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.</p></li><li><p>Participates in the development of fraud prevention strategies.</p></li><li><p>Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</p></li><li><p>Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.</p></li><li><p>Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.</p></li><li><p>Makes recommendations within defined authority guidelines.</p></li><li><p>Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.</p></li><li><p>Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.</p></li><li><p>May serve as a resource team member on specific matters through demonstrated skill or training.</p></li><li><p>Assists with the delivery of fraud awareness training initiatives in a defined environment.</p></li><li><p>Handles CAT duty responsibilities as business requires.</p></li><li><p>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</p></li></ul><p></p><h2><b>What you have:</b></h2><ul><li><p>High School Diploma or General Equivalency Diploma (GED).</p></li><li><p>2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.</p></li><li><p>Proven investigatory skills.</p></li><li><p>Experience obtaining statements from various parties to incidents, witnesses, and suspects.</p></li><li><p>Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.</p></li><li><p>Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.</p></li><li><p>Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.</p></li><li><p>Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.</p></li></ul><p></p><h2><b>What sets you apart:</b></h2><ul><li><p>SIU experience conducting low to complex PNC fraud investigations OR a combination of Claims and Law Enforcement OR military Investigative experience.</p></li><li><p>Claims designations such as ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.</p></li><li><p>US military experience through military service or a military spouse/domestic partner</p></li></ul><p></p><p><b>Compensation range: </b>The salary range for this position is: $77,120 - $147,390</p><p></p><p><b><span>Compensation:</span></b><span> USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. </span></p><p><span> </span></p><p><span>Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.</span></p><p><span> </span></p><p><span>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.</span></p><p></p><p><b><span>Benefits:</span></b><span> At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.</span></p><p><span> </span></p><p><span>For more details on our outstanding benefits, visit our benefits page on USAAjobs.com</span></p><p></p><p><i><span>Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. </span></i></p><p><i><span> </span></i></p><p><i><span>USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</span></i></p>
About the SIU Investigator I - P&C Opportunity
USAA is currently hiring for a SIU Investigator I - P&C position based in Remote. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a SIU Investigator I - P&C, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help USAA achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who USAA is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. USAA values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar SIU Investigator I - P&C capacity is beneficial, though a strong willingness to learn and grow is equally important.
This position sits within the Others space, so familiarity with the trends, tools, and standards common to that industry can be an advantage, though it is not always a strict requirement.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at USAA may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join USAA?
Joining USAA as a SIU Investigator I - P&C means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the SIU Investigator I - P&C role at USAA in Remote, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2025-10-24T00:00:30.000Z and applications are being accepted through 2027-01-02T04:21:00.855Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
