Location: Media, PA - this is a onsite position
Schedule: 2nd Shift; 4p-12a (37.5 hours/week, weekends included)
Pay: $20/hour
The Wawa Contact Center handles contacts from our Customers and Store Associates through multiple channels including phone, email, Social Media, and Wawa Support. Contact Center Analysts are expected to provide a best-in-class customer experience with every contact. This position is based in our Corporate Contact Center however there can be opportunities to work remotely.
Principal Duties
- Provide a best in class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets.
- Troubleshoot and support all channels of business in the Contact Center.
- Effectively follow documented support materials to determine resolution or need for escalation to next level of action for all areas of support.
Essential Functions:
- Ability to work well individually as well as in a team environment
- Proven ability to work independently
- Good written and verbal communication skills
- Good customer service skills
- Ability to work and make sound judgments and decisions with little or no supervision
- Detail oriented and good organizational skills
- Ability to quickly analyze problems based on incomplete or unavailable data
- Willingness to work flexible hours based on business needs and crisis situations
- Demonstrated technical skills needed to adapt to rapidly changing technology
- Ability to work as part of a diverse team
Basic Requirements:
- 3-5 years of experience providing exemplary Customer Service,
- Contact Center environment preferred
- HS diploma, technical certification or equivalent experience
- Bilingual in Spanish/English language is a plus
- Technically competent with multiple technology applications and strong ability to multi-task
- Ability to work weekdays/weekends and any shift due to 24/7 hours of operation
- Available to be in the office for training and post-training - this is a hybrid position. Please note, fully remote work is not an option.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
RemoteSkills:
Call Centers, Communication Skills, Customer Experience, Customer Support/Service, English Language, Identify Issues, Multilingual, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Social Media, Spanish Language, Support Documentation, Team Player, Work From Home, Writing Skills
About the Company:
Wawa Inc
About the Contact Center Representative - 2nd Shift Full-Time Opportunity
Wawa Inc is currently hiring for a Contact Center Representative - 2nd Shift Full-Time position based in Wawa, PA, US. This is a other opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Contact Center Representative - 2nd Shift Full-Time, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help Wawa Inc achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who Wawa Inc is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. Wawa Inc values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Contact Center Representative - 2nd Shift Full-Time capacity is beneficial, though a strong willingness to learn and grow is equally important.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at Wawa Inc may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join Wawa Inc?
Joining Wawa Inc as a Contact Center Representative - 2nd Shift Full-Time means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Contact Center Representative - 2nd Shift Full-Time role at Wawa Inc in Wawa, PA, US, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-06-11T00:00:00 and applications are being accepted through 2026-12-08T03:00Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
