RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Salesforce Administrator / Junior Administrator to support and optimize our CRM platform.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
About the Role
This role works closely with our business systems stakeholders and senior team members to define feature requirements, maintain the platform, and customize Salesforce to enable users to get the most out of our technology. You will provide hands-on administration, declarative configuration, and daily user support for Salesforce and other integrated SaaS business platforms. Our team is small but growing, providing an excellent opportunity to learn, grow your Salesforce career, and make a tangible impact.
Essential Responsibilities
- Customize and maintain the RainFocus Salesforce platform through declarative configuration (Flows, validation rules, page layouts, and custom fields).
- Provide day-to-day end-user support, troubleshooting, and user management (roles, profiles, and permission sets).
- Manage tasks and help tickets in a fast-paced environment, driving issues to resolution with a strong focus on customer satisfaction.
- Work closely with stakeholders and business analysts to document, implement, and optimize system requirements.
- Assist with environment maintenance, data hygiene, and basic release management (handling sandboxes and change sets).
- Maintain accurate documentation of system configurations, processes, and user guides.
- Work iteratively within a small, collaborative Agile team.
Required Skills and Experience
-
1–3 years of hands-on experience implementing and maintaining Salesforce.com platforms (Sales Cloud and Service Cloud).
- Strong experience with declarative development, specifically Lightning Experience, Lightning App Builder, and Salesforce Flows.
- Solid understanding of the Salesforce Security Model (profiles, permission sets, sharing rules, and OWDs).
- Experience with basic data management tools (Data Loader, Import Wizard) and maintaining data integrity.
- Ability to build custom reports, dashboards, and list views to provide business insights.
- Excellent problem-solving skills and a knack for troubleshooting user issues.
-
Salesforce Certified Administrator credential.
Desired Skills
- Exposure to CPQ or Quote-to-Cash processes in a SaaS/recurring revenue company.
- Familiarity with Agile/Scrum methodologies.
- Experience or interest in learning advanced automation (Advanced Flows, basic troubleshooting of Apex errors).
- Salesforce Certified Platform App Builder or Certified Advanced Administrator.
- Experience with integrated tools or middleware (e.g., Jira, Slack, HubSpot).
Personal Characteristics
The best candidates for this position must have strong chemistry and a culture fit within RainFocus. They must be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
- Self-motivated / Self-starter eager to learn and grow
- Innovative thinker and proactive problem-solver
- Great attention to detail and data accuracy
- Strong communicator who can translate technical concepts for non-technical users
- Well-organized and able to prioritize tasks
- Enthusiastic, high-energy, and a collaborative team player
Success Measures
- Ensure high user adoption and satisfaction across RainFocus’ business functions.
- Maintain a clean, organized, and well-documented Salesforce environment.
- Provide timely resolution to user support requests and system bugs.
- Act as a helpful, trusted resource for daily Salesforce questions.
- On-time delivery of assigned configuration tasks.
This is a remote position. Minimal travel to conferences or team on-site events.
Why work at RainFocus
At RainFocus, we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events worldwide. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, and generous PTO.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the Salesforce Administrator (Remote) Opportunity
RainFocus is currently hiring for a Salesforce Administrator (Remote) position based in Salt Lake City, UT, US. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Salesforce Administrator (Remote), you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help RainFocus achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who RainFocus is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. RainFocus values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Salesforce Administrator (Remote) capacity is beneficial, though a strong willingness to learn and grow is equally important.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at RainFocus may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join RainFocus?
Joining RainFocus as a Salesforce Administrator (Remote) means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Salesforce Administrator (Remote) role at RainFocus in Salt Lake City, UT, US, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-06-05T00:16:29.103Z and applications are being accepted through 2026-10-30T04:17:18.46Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
