Role Description
This is a permanent work from home position, unless already working onsite in Massachusetts.
Work Schedule:
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Monday - Friday; Mix of mornings, mid, and closings & Saturday rotation
Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Concierge Service Team at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.
Here’s a little more on how you’ll make a difference:
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Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
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Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information.
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Be a team player – Communicate with colleagues in different departments to handle orders in a timely manner.
What you’ll do:
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Assist in finding emergency same-day medications
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Setting up couriers from Freedom and local pharmacies
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Set up reships along with same-day medication needs
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Inform patients of any carrier delays
Qualifications
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An empathetic and fun-loving personality with a few good jokes on the ready
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Minimum of 1 year of experience in a customer service position
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High School Diploma or GED required
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Excellent customer service, organization and time management skills
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Strong attention to detail, accuracy, and quality
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Excellent communication skills; written and verbal
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PC skills including knowledge of Microsoft Office Suite and Internet
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Willingness to work a flexible schedule
Benefits
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Health coverage effective day 1 (including medical, dental, vision)
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Holiday, PTO and OT pay
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401K with company match
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Tuition Assistance
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Fun, friendly and unique culture – bring your whole self to work every day!
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
Company Description
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
About the [Hiring] Customer Service Representative – Concierge Service Team @The Cigna Group Opportunity
The Cigna Group is currently hiring for a [Hiring] Customer Service Representative – Concierge Service Team @The Cigna Group position based in Remote. This is a other opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a [Hiring] Customer Service Representative – Concierge Service Team @The Cigna Group, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help The Cigna Group achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who The Cigna Group is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. The Cigna Group values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar [Hiring] Customer Service Representative – Concierge Service Team @The Cigna Group capacity is beneficial, though a strong willingness to learn and grow is equally important.
This position sits within the Customer Service space, so familiarity with the trends, tools, and standards common to that industry can be an advantage, though it is not always a strict requirement.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at The Cigna Group may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join The Cigna Group?
Joining The Cigna Group as a [Hiring] Customer Service Representative – Concierge Service Team @The Cigna Group means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the [Hiring] Customer Service Representative – Concierge Service Team @The Cigna Group role at The Cigna Group in Remote, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-04-23 05:11:54 and applications are being accepted through 2026-07-23 05:11:54. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
