<p><strong>Description</strong></p>
<p><strong>Voted “Best Place to Work in FL”* by the Sun Sentinel!</strong></p>
<p>We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment.</p>
<p>In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Strong desire to be helpful and take ownership and resolve customer situations </li>
<li>Identify root cause of inquiries by asking probing questions to determine the best solution</li>
<li>Provided customer relationship management tool to research inquiries and document customer interactions</li>
<li>Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems</li>
<li>Guide callers through troubleshooting, navigating the client's menus</li>
<li>Maintain required product knowledge to deliver best in class service </li>
<li>Exhibit a positive attitude and bring enthusiasm to work each and every day </li>
<li>Proven record of great attendance and demonstrating skills as a team player</li>
</ul>
<p><strong>Qualifications: </strong></p>
<ul>
<li>Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar </li>
<li>Ability to multitask by reading, typing, and navigating through applications while speaking with customers</li>
<li>Seek 1+ yrs of experience & familiarity in the food ordering</li>
<li>Must be able to communicate effectively with customers, management, and co-worker</li>
</ul>
<p>Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.</p>
About the Chick-Fil-A CSR - 1500 Opportunity
Inktel Contact Center Solutions is currently hiring for a Chick-Fil-A CSR - 1500 position based in Remote. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Chick-Fil-A CSR - 1500, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help Inktel Contact Center Solutions achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who Inktel Contact Center Solutions is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. Inktel Contact Center Solutions values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Chick-Fil-A CSR - 1500 capacity is beneficial, though a strong willingness to learn and grow is equally important.
This position sits within the Support space, so familiarity with the trends, tools, and standards common to that industry can be an advantage, though it is not always a strict requirement.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at Inktel Contact Center Solutions may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join Inktel Contact Center Solutions?
Joining Inktel Contact Center Solutions as a Chick-Fil-A CSR - 1500 means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Chick-Fil-A CSR - 1500 role at Inktel Contact Center Solutions in Remote, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-06-17T21:00:34.000Z and applications are being accepted through 2027-01-02T04:17:53.045Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
